The www.officesky.ro website is the property of OFFICE SKY TEAM SRL, registered with the Trade Register under no. J40/12589/2022, CUI 46405100, hereinafter referred to as "the Company", "The Company" or "OFFICE SKY". The published content of this website is the property of OFFICE SKY, which also reserves the right associated with the database of this website. All rights reserved. 

1. INTRODUCTION 

This document (hereinafter referred to as the "Terms and Conditions") contains the conditions of use of the website, as well as the terms and conditions applicable to users in their relationship with the Company.  

Please read these terms of use carefully, along with any other policies, rules or terms made available from the website, including the Privacy Policy and the Cookie Policy. By accessing and using the website www.officesky.ro you declare that you have read, understood, and agreed to be bound by these Terms. Failure to accept the provisions of the Terms and Conditions entails the obligation of the user to stop accessing the site and the impossibility of using any of the functionalities or instruments available on it. The Company expressly reserves the right, at any time and without prior notice, to make changes and/or improvements to the content of the site and services and to change and update the Terms and Conditions. 

In case of disagreements between the Company and the user, the Terms and Conditions valid on the date of the user's access to the website that generated the misunderstanding will apply. 

The minimum age allowed to use this website is 18 years, the minimum legal age in Romania.  

2. DEFINITIONS 

Client = a natural or legal person who has a contract for virtual support services signed with the Company. 

Commercial Communications = Electronic "newsletter" service that allows Users to receive periodic information from the Company, in particular about Office Sky's promotional campaigns, at the e-mail address or telephone number that the User has provided; 

Account = The electronic service made available to the Client on www.officesky.ro, identified by e-mail address (Login) and Password, entered by the Client, resources collected by the Company's information system and which allows the Client to use additional functionalities / services (such as viewing tasks, fiscal invoices, etc.); 

Content = Text, graphic or multimedia elements, such as, but not limited to, information about the services, including images and descriptions thereof, promotional videos, if applicable, descriptions and images of persons, scripts, software, trademarks, which are posted and distributed within www.officesky.ro by the Company, being the property of it or of its partners; 

Service Provider = the provider of the services requested by the Client, based on his contract with the Company; 

Services = Services provided by Office Sky that will help the Client in both personal and professional life. The list may include drafting the documents requested by the Client, managing correspondence, verifying documents, drafting reports, organizing programs and meetings, planning, organizing and booking events, organizing maintenance works or any other services requested by the Client, as long as they could be performed by the Company in accordance with the contract concluded by the Client in this sense. 

User = Any natural person who is over the age of 18 or a legal person accessing the website www.officesky.ro. 

3. SERVICES AND INFORMATION PUBLISHED ON THE WEBSITE 

OFFICE SKY provides, through the website, general information, for advisory purposes, regarding the virtual support services that the Company offers. The permitted purpose for the use of this website is to obtain information on the Office Sky offer. Any use for purposes other than this is not permitted.  

OFFICE SKY does not warrant that the information on the website (including, but not limited to, prices, descriptions or other data) may not have errors or shortages, but we will make every effort to correct (correctable) errors as soon as they are brought to our attention. 

The photos presented on the website are generic and cannot be considered contractual.  

4.  ASSISTANTS 

Assistants shall be individuals and shall act on behalf of the User and shall not be representatives of the User. The Company makes no representations, warranties or assurances as to the correctness, accuracy, legality, effectiveness or any other aspect of assistants' activity or their conduct, be it online or offline activities. However, Assistants shall make every effort to perform the tasks entrusted to it by the User in accordance with the standard of care that an assistant should reasonably exercise towards the User. 

5. COMMERCIAL COMMUNICATIONS 

The user may change at any time his/her option regarding the agreement given to the site for Commercial Communications by accessing the unsubscribe link displayed in the Commercial Communications received from www.officesky.ro or by phone or by letter, using any of the details in the "Contact" section. 

The messages received by the User from the Company by electronic mail regarding the status of the relationship between the www.officesky.ro and the User (such as account deletion confirmation, communication of security incidents, etc.) are not considered commercial communications for the purposes of the legislation in force. 

6. COMPLAINTS 

Complaints about the use of this tool or functionality may be submitted in writing by post or e-mail, using any of the coordinates in the "Contact" section or using the contact form. Please indicate in the content of your complaint: description of the irregularity and the date when it occurred, what you request, your contact details, where we can contact you for the effective resolution of the complaint. The resolution of the complaint by the Company may be done within a reasonable time depending on the nature of the problem reported in the complaint, but not later than 30 calendar days from the date of confirmation of receipt of the complaint made by the User. 

7. CONTRACTING SERVICES 

OFFICE SKY does not offer the possibility of contracting services directly on the www.officesky.ro website. The User may consult the details of the services and packages offered, directly on the website, and contact Office Sky in order to conclude an agreement. 

Office Sky cannot be held liable for information entered erroneously by the User, from which delays or inability of access to the Services may arise. At the same time, in this case, Office Sky cannot be held liable for any possible damage suffered by the User as a result of the non-provision of the services. 

The contracting of services is done in the following way: 

• The User selects the desired Service and then fills in the necessary data in the Contact Us form 

• The user sends the request to OFFICE SKY, after accepting the Terms and Conditions of www.officesky.ro; 

• The User will be contacted by an Office Sky representative within 48 hours.  

• After clarification of the services needed by the User, a contract will be signed between the Company and the User; 

• The services will be made available to the User, depending on the contract terms, either immediately after the contract is signed by both parties, or immediately after Office Sky received from the payment processor the confirmation of the transaction. The user will be informed in an email about the activation of the services; 

• The Company will issue an invoice, which the User will pay either via bank transfer or via card, using the payment link delivered together with the invoice. 

• Depending on the chosen payment method, the User may be redirected to a page of an external provider, which provides payment services for the purpose of making the price payment. 

By sending the request for contracting virtual assistant services, the User expressly declares that he agrees that an OFFICE SKY representative will  contact him by any available means (e.g. e-mail/telephone) for the completion of the contracting procedure. 

8. CANCELLATIONS / CHANGES 

If you want to cancel or change the service you purchased, you must inform Office Sky in writing, at [email protected]. Cancellations or changes are subject to the terms of the agreement concluded between Office Sky and the User. 

9. PAYMENT 

The following payment methods are supported by Office Sky: 

• payment with bank cards through authorized Services directly from the invoice issued by Office Sky 

• payment by bank transfer. 

The User's payment card data will not be accessible to Office Sky, nor will it be stored by the Company or by the payment processor integrated into the website www.officesky.ro, but only by the institution authorizing the transaction or by another entity authorized to provide storage services for the identification of the card used by the User when concluding the transaction, about whose identity the User will be informed before entering the data. 

Within www.officesky.ro, payment processing services are provided by the payment processor Netopia Payments, a company registered in Romania, with registration number RO43131360; J40/12763/2020, based in Bd. Dimitrie Pompeiu nr9-9A, Iride Business Park, Building no. 24, room 4A, et. 4, sector 2, BUCHAREST. 

The price, the method of payment and the payment terms are specified in the invoice issued by the Company or in the summary of the order and confirmed by the User by sending it. 

The Company will issue to the User a tax invoice for the contracted services, the User's obligation being to correctly and completely specify all the information necessary for the issuance by the Company of the fiscal invoice, in accordance with the legislation in force. 

By sending the order to contract the virtual assistant services, the User agrees to receive the tax invoices in electronic format, by adding them by Office Sky to the User's Account, by adding them to the account in the Office Sky application or by electronic mail, to the e-mail address mentioned by the User. 

If the User has opted to pay the Price by payment order, the Company will issue a proforma invoice and send it to the User, by e-mail. The user will make the payment within the term mentioned on the proforma invoice. Otherwise, the Company has the right to cancel the order, without being held liable for any damage caused to the User. 

No payment methods other than those presented on the site are accepted and we do not assume any responsibility for the amounts of money sent by courier. 

10. USER'S OBLIGATIONS regarding the use and access to the functionalities made available by OFFICE SKY within the website www.officesky.ro 

1. provide reality-compliant data when placing a request to contract virtual assistant services;  

2. use the functionalities in such a way as not to interfere with the operation of the www.officesky.ro website; 

3. to use the services and functionalities made available by OFFICE SKY in accordance with the legislation in force and the Terms and Conditions of www.officesky.ro; 

4. pay the price on time; 

5. not to carry out computer activities or any other activities aimed at obtaining information that is not intended for it, including data of other Users or that interferes with the principles or technical aspects of the operation of the www.officesky.ro; 

6. for security reasons, the User is advised not to remain logged into www.officesky.ro and not to set the option of automatic logging on mobile devices. The disclosure of the access password in the Account is not allowed. 

7. not to undertake any of the following prohibited activities: 

• avoidance, deactivation, alteration or degradation of any means of protecting the content of the site; 

• downloading, capturing, reproducing, copying, archiving, distributing, transmitting, uploading, publishing, modifying, creating derivative works or translating the content of the site or any portion thereof, otherwise than expressly permitted by Office Sky; 

• attempting to gain unauthorized access to the website, the server on which the site is stored, or any other server, computer or database connected to the site; 

• attacking the site by DoS ("denial of service", "service blocking") or DDoS ("distributed denial of service", "distributed service blocking"); 

• the introduction of viruses and trojans or any other technologically harmful material;  

• sending or posting any unsolicited advertising, marketing, promotional material on or through the website; 

• liability for commercial purposes other than those expressly permitted in the Terms and Conditions; 

• the collection of personal data from the site and their use for any other purposes. 

11. INTELLECTUAL PROPERTY 

All titles and intellectual property rights are vested in the Company. All related Services and materials are the property of the Company, including the texts, photographs, data, graphics, sounds, music, drawings, images, software, animations, recordings, but not limited to those listed above ("Proprietary Materials"). All Proprietary Materials are subject to international intellectual property laws and agreements. All trademarks, including logos, are the property of the Company. Any other trademarks that may appear on the Site and that represent other Companies, if any, are the property of those companies.  

The user has the right to use the website's content free of charge, but only for personal use.  

By registering an account, none of the Company's intellectual property rights are transferred to you. You may not copy, download, use, redesign, reconfigure or retransmit anything from the Site without the express prior written permission of the Company.  

For the avoidance of doubt, you agree not to do the following: copy, modify, reuse the content of the site or any part thereof; or to translate or create derivative works (adaptations) based on our website or any part thereof. 

The user can choose, or the Company can invite him to submit feedback about the site and services. By transmitting it, the User agrees that the Company is not obliged to put them into practice. In addition, the Company may use them without any compensation and share them with a third party on a non-confidential basis. 

You acknowledge that only the Company is the owner, owner or licensee of all intellectual property arising out of or in connection with our website. 

If the user considers that the photos or texts published on the site violate copyright law, he is asked to report this through the contact form available on the site, mentioning the page and the content that contravenes the law. 

Office Sky may offer the User, at his express request, by prior written consent, the right to use in a described form, a certain content of the website www.officesky.ro. This agreement applies strictly to the defined contents, for a period established in the agreement and only to the person(s) who have been allowed to use these contents. 

The content of the website, regardless of the method of access, may be used exclusively by the User for personal, non-commercial purposes, without the purpose of obtaining gains of any kind from such use. Any use for purposes or by persons other than the User may be made only with the written, express and prior consent of the Company. 

12.   LINKS, RECOMMENDATIONS, AND INFORMATION FROM THIRD PARTIES 

The Website may contain links, recommendations or information about a product that is not owned or controlled by the Company. The Company assumes no responsibility for the information provided by a third party. If you follow the links or information or access the recommended products, you cannot hold the Company liable for any damages arising from accessing these products, and you understand that this agreement does not create any commercial relationship with this third party. You acknowledge that the Company cannot be held liable for any loss, damage or breach of obligations by this third party.  

13. ACQUISITIONS MADE FROM A THIRD PARTY 

The Services may involve purchases of products and services from a third party. The Company does not own and may not control these products or services. The Company buys and makes the payment on your behalf, but once authorized, the payment cannot be cancelled or returned to the User. The transaction is at your own risk and you understand that this agreement does not apply to the use of those products or services. You acknowledge that the Company will not be held liable for your use or employment of third-party materials. You agree that the Company will not be liable for any loss or damage derived therefrom.  

14. LIMITATION OF LIABILITY 

The Company will make every effort to ensure the proper functioning of the Website, but makes no representations, warranties or assurances as to its correctness, accuracy, completeness, continuous operation or reliability. The Company assumes no responsibility and makes no warranty that the functions and use of the website will be always available and continuously and without errors or malfunctions, that errors will be rectified or that the Website will not contain viruses or other harmful elements. Office Sky does not guarantee that the website officesky.ro, the servers on which it is hosted or the e-mails sent by www.officesky.ro are free of viruses or other computer components of a potentially harmful nature, that they do not contain errors, omissions, malfunctions, delays or interruptions in operation or transmission, line drops or any other similar factors with a disruptive effect, including interruptions in the provision of domain hosting services, web hosting, databases, e-mail services, internet access services. The user uses the website www.officesky.ro at his own risk, the Company being relieved of any liability for any direct or indirect damages caused by the use or access / visit www.officesky.ro or as a result of the use of the information on www.officesky.ro. 

We and our Representatives specifically disclaim, to the fullest extent permitted by law, all representations, warranties and commitments, express or implied, statutory or otherwise, with respect to the website, including, without limitation, any warranties of satisfactory quality, fitness for a particular purpose or non-compliance with the law.  

Except where such exclusions are prohibited by law, under no circumstances shall neither the Company nor its Representatives be liable for negligence, gross negligence, negligence misrepresentation, fundamental breach, damages of any kind under any legal theory, including any direct, indirect, special, incidental, substantial or punitive damages, including but not limited to loss of profit, loss of business or anticipated savings, loss of use, loss of data, and whether caused by tort (including negligence), breach of contract, breach of confidentiality or otherwise, even if the party was alleged to have been advised or had reason to know, arising out of or in connection with the use or inability to use or reliance on the Site, any linked websites or such third-party websites, or any site content, materials, postings or information thereon, even if the party was alleged to have been advised or had reason to know. 

In the event that we are found liable for any loss or damage arising out of or in any way related to any claim, our maximum liability will in no way exceed the value of the Services contracted by you in accordance with the contract concluded for this purpose. 

The User understands and accepts that the Controller and the Company are exempted from any liability regarding the materials, data and information retrieved from partners or from any official sources, including those that have been published for the purpose and character of "press releases". 

The information included in www.officesky.ro is informative and is made available in good faith, from sources that the Company considers reliable. If any of the published articles or any other information falls under the scope of Law no. 8 of 1996 on copyright and related rights, the User is asked to bring this fact to the company's attention at [email protected], in order to be able to take the necessary legal measures, if applicable. 

OFFICE SKY is not responsible for online payment transactions, by banking means carried out by third parties, who are responsible for the correctness and safety of the transactions and payments made.    

1. No guarantee 

You acknowledge and agree that we provide the website and the information contained therein, as well as your access to the website and the information contained therein "as is" and "as available", that your use of the website is at your own risk and that we make no representations, warranties, or commitments with respect to it. 

2. Compensation 

Do you agree to indemnify and exonerate us, our parent companies, affiliates and successors, employees, directors, shareholders, contractors, advisors, suppliers, licensors, licensees or other representatives (collectively, the "Representatives") from any claims, demands, actions, losses, damages, fines, penalties, costs (including legal costs) and other liabilities of any kind initiated against or incurred by the Representatives,  as the case may be, directly or indirectly, as a result of or in connection with your use of the Site, whether initiated or suffered by you, a third party or your spouse, children, grandchildren, parents, grandparents, siblings or sisters (in any case, a "Claim"). 

15. DISPUTE RESOLUTION 

Users may report any abuse or complaint about visiting the site and using it at the following email address [email protected]. The company will handle these complaints with diligence and will do its best to resolve any issue. You agree that you will treat any misunderstanding or amicable dispute with the Company. If this is not possible, one of the parties may refer the matter to the competent court. The competent court is the one at the Company’s address. The applicable law is the law of Romanian. 

16. FORCE MAJEURE 

OFFICE SKY shall not be liable for the non-performance on time - in whole or in part - of any obligation incumbent on it if the non-performance of that obligation was caused by force majeure. For the purposes of this Article, force majeure shall mean an event independent of the will of the parties, unpredictable and insurmountable, which is not due to their intention or fault, occurring after a request has been made and which prevents the Company from performing, in whole or in part, its obligations. Armed conflicts, social movements, fires, floods or any other natural calamities or restrictions arising as a result of a quarantine or embargo are considered to be such events, the enumeration being not of a limiting nature, but of a declaratory nature. 

17. NEWSLETTER 

On the website you can identify a newsletter registration form. You can subscribe to it by entering your email address. This is your agreement to receive news, special offers as well as other information. 

Users who have subscribed to newsletters sent by Office Sky can unsubscribe by accessing the unsubscribe link sent with the e-mail message. 

Any problem related to the newsletter section can be addressed with written request to [email protected]. 

18. PROHIBITION OF ACCESS 

Office Sky reserves the right to deny you access to the site at any time without prior notice.